Privacy Policy

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?

The personal data used by SANDRA AND COCOA SL comes from the data subject, thus complying with the provisions of articles 13 RGPD and 11 LOPDGDD.

What categories of data do we handle?

The categories of personal data that are processed:

Identification data
First name
Surname
DNI / NIE / Passport or equivalent document
Postal addresses
E-mail addresses
Contact telephone number (mobile / landline)

Sensitive data will be processed in accordance with the provisions of articles 9 RGPD and 9 LOPDGDD, informing the data subject in any case about which data will be used by the data controller.


How do I withdraw my consent?

In compliance with Article 13 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter GDPR), as well as in Article 11 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (hereinafter LOPD - GDD), we inform you that the:

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@shopproof.es.


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.


SECTION 5 - THIRD-PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SMS/MMS MOBILE MESSAGING MARKETING PROGRAM

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

This section of the Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.


Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we makes every effort to comply with data protection regulations, as this is our most valuable asset. However, we inform you that in the event that you feel that your rights have been undermined, you can file a complaint with the Spanish Data Protection Agency (AEPD), located at C/ Jorge Juan, 6. 28001 - Madrid. More information about the AEPD. http://www.agpd.es/ . Documentation produced by LegalDPO. https://legaldpo.es/ 


COOKIES

A cookie is a file that is downloaded to your computer when you access certain websites, smartphones, tablets or similar devices. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and the way you use your computer, they can be used to recognise the user.

The user's browser memorises cookies on the hard disk only during the current session, occupying minimal memory space and not harming the computer. Cookies do not contain any specific personal information, and most of them are deleted from the hard disk at the end of the browser session (so-called session cookies).

This website only uses cookies that are necessary for the proper functioning of the site. 

You can - at any time - choose which cookies you want to work on this website through your browser settings, for example:

- Safari: Manage cookies and website data in Safari on the Mac - Apple Support (EN)
- Chrome: Enable or disable cookies - Computer - Google Account Help
- Firefox: Enhanced Tracking Protection in Firefox for Desktop | Firefox Help (mozilla.org)
- Edge: Microsoft Edge, browsing and privacy data

We may update the Cookie Policy on our Website, so we recommend that you review this policy each time you access our Website in order to be properly informed about how and what we use cookies for


SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

In order to improve the performance of the website, SANDRA AND COCOA SL reserves the right to modify and update the information contained on the website, its configuration and design and this legal notice, as well as any other specific conditions, at any time and without prior notice. When these particular conditions affect the USER, he/she will be duly informed, and may refrain from accepting and applying those conditions in force up to the moment and until the contractual relationship with the owner of the website is terminated. Acceptance of the Legal Notice does not entail the establishment of any commercial relationship, except for the rights, duties and obligations arising from the proper use of this website in accordance with current legislation. All updates and/or modifications will be communicated when accessing the website so that any USER may be aware of their scope


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by mail at contact@shopproof.com.